Privacy Policy

How MentiqHub protects and manages your personal information with transparency and respect for your privacy rights

Last Updated: January 15, 2025 | Effective Date: January 15, 2025

Introduction

At MentiqHub, we understand that your personal information matters. This privacy policy explains how we collect, use, store, and protect your data when you visit our website or use our automated testing framework development services.

We're committed to being transparent about our data practices. This policy applies to all interactions with MentiqHub, whether you're browsing our website, contacting us for services, or working with our team on testing solutions.

Information We Collect

Information You Provide Directly

  • Contact information when you reach out to us (name, email, phone number, company details)
  • Project requirements and technical specifications you share during consultations
  • Feedback and communications through our contact forms or direct correspondence
  • Professional information relevant to your testing framework needs

Automatically Collected Information

  • Website usage data including pages visited and time spent on our site
  • Technical information such as IP address, browser type, and device information
  • Referral sources that brought you to our website
  • General location information (country and city level only)

We don't use tracking cookies for advertising purposes. Any cookies we use are essential for website functionality or to remember your preferences during your visit.

How We Use Your Information

Your information helps us provide better service and develop testing solutions that meet your needs:

  • Responding to your inquiries and providing information about our services
  • Understanding your testing framework requirements and proposing suitable solutions
  • Communicating project updates and technical discussions
  • Improving our website and services based on user feedback and usage patterns
  • Ensuring our services comply with Taiwan's data protection regulations
  • Maintaining records for business and legal compliance purposes

Our Commitment

We never sell your personal information to third parties. We don't use your data for mass marketing campaigns or share it with advertising networks.

Data Storage and Security

We take data security seriously and implement multiple layers of protection:

Security Measures

  • Encrypted data transmission using SSL/TLS protocols
  • Secure cloud storage with reputable providers
  • Regular security updates and system monitoring
  • Access controls limiting who can view your information
  • Regular backups stored in secure, geographically separate locations

While we implement strong security measures, no system is completely immune to risks. We continuously monitor and update our security practices to protect your information effectively.

Your data is primarily stored on servers located in Taiwan and other jurisdictions with adequate data protection standards. We ensure any international data transfers comply with applicable privacy laws.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and international privacy standards, you have several important rights regarding your personal information:

Access Your Data

Request a copy of the personal information we hold about you, including how we obtained it and how we use it.

Correct Information

Update or correct any inaccurate or incomplete personal information we have on file.

Delete Your Data

Request deletion of your personal information, subject to legal and business record-keeping requirements.

Limit Processing

Object to certain uses of your data or request that we limit how we process your information.

Data Portability

Receive your personal data in a structured, commonly used format for transfer to another service provider.

Withdraw Consent

Withdraw your consent for data processing activities that require your explicit agreement.

To exercise any of these rights, contact us using the information provided below. We'll respond to your request within 30 days and verify your identity before processing any changes to your data.

Data Sharing and Disclosure

We limit data sharing to essential business purposes and trusted partners:

When We Share Information

  • With cloud service providers who help us store and process data securely
  • With professional service providers (legal, accounting) bound by confidentiality agreements
  • When required by law, court order, or government regulation
  • With your explicit consent for specific business purposes
  • In connection with a business transfer, merger, or acquisition (with continued privacy protection)

Any third parties who access your information are contractually obligated to protect it and use it only for specified purposes. We conduct due diligence on partners to ensure they maintain appropriate data protection standards.

Data Retention

We retain your personal information only as long as necessary for legitimate business purposes:

  • Contact inquiries and correspondence: 3 years from last communication
  • Project-related information: 5 years after project completion for warranty and support purposes
  • Website usage data: 2 years for analytics and improvement purposes
  • Legal compliance records: As required by Taiwan law, typically 7 years

When data is no longer needed, we securely delete or anonymize it. Some information may be retained longer if required for legal compliance, resolving disputes, or enforcing agreements.

Cookies and Website Analytics

Our website uses minimal cookies to function properly and provide a good user experience:

Essential Cookies

These cookies are necessary for the website to work correctly. They enable basic functions like page navigation and access to secure areas of the website.

Analytics Cookies

We use analytics tools to understand how visitors interact with our website. This helps us improve content and user experience. All analytics data is aggregated and anonymized.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality, but won't prevent you from accessing our main content or contacting us.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through:

  • A prominent notice on our website
  • Email notification to clients and contacts who have provided email addresses
  • Updates to the "Last Updated" date at the top of this policy

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy changes indicates your acceptance of the updated terms.

Contact Us About Privacy

Have questions about this privacy policy or how we handle your personal information? We're here to help.

MentiqHub Privacy Team

Address: 10486, Taiwan, Taipei City, Zhongshan District, Yitong St, 41號3樓

Phone: +88673508088

Email: contact@mentiqhub.com

When contacting us about privacy matters, please include "Privacy Inquiry" in your subject line. We'll respond to privacy-related questions within 14 days and formal data requests within 30 days as required by law.